The transport costs will depend on the delivery area, the weight and the amount of your order. When registering on our website you must choose the shipping area that corresponds to the delivery address among these:
• Peninsular Spain
•Ceuta and melilla
• France, Germany
When you place an order, the program will calculate the corresponding transport costs.
Most of the products that appear on our website are available in our warehouse. If there is a lack of any reference, we will contact you to inform you of the approximate delivery time and ask for your agreement. Once informed, the client will be able to choose between maintaining the order or proceeding with the cancellation and refund of the amount in case the payment has already been made.
Receiving the order
The delivery of the order is made within the normal delivery hours of the transport agencies. To facilitate delivery, we recommend that the customer take this into account when providing us with a delivery address. If it is difficult for you to receive it at home, it can also be delivered at work, to a family member, a trusted store, etc. The customer can indicate a specific delivery day. You can also suggest a specific delivery time, without implying an agency compliance commitment.
If the client receives a broken or bad package or has any suspicion that the merchandise may have suffered a defect, he must clearly indicate it on the delivery sheet that the carrier will give him. If you cannot review it or have doubts about the content, put "Pending revision". In the event of any damage due to transportation, you will have to contact the agency to report the incident as soon as possible and, likewise, inform Flora & Fauna as soon as possible at 954022235. Always within 24 hours from receiving the package so that the shipping insurance is effective and we can solve the incident as quickly as possible.
When you place an order you must receive it in perfect condition. If this is not the case, we guarantee the replacement of the product at no cost to you.
Right of return.
In accordance with current legislation on electronic commerce, the customer has the right to return their purchase within 14 business days from receipt of the order. The products must be returned in their original containers and without having been manipulated or used. The customer must bear the cost of the return and the shipment made. This amount will be deducted from the value of the returned product.