Shipping & Returns

Transportation expenses

The transport costs will depend on the delivery area, the weight and the amount of your order. When registering on our website, you must choose the shipping area that corresponds to the delivery address among these:

• Mainland Spain

•Balearics

• Canary Islands

•Ceuta and melilla

•Italy

•Portugal

• France, Germany

When you place an order, the program will calculate the corresponding transport costs.

Availability of the products.

Most of the products that appear on our website are available in our warehouse. If there is a lack of a reference, we will contact you to inform you of the approximate delivery time and ask for your agreement. Once informed, the client will be able to choose between keeping the order or proceeding with the cancellation and refund of the amount if the payment has already been made.

The receipt of the order

The order is delivered within the normal delivery hours of the transport agencies. To facilitate delivery, we recommend that the customer take this into account when providing us with a delivery address. If it is difficult for you to receive it at your home, it can also be delivered at work, to a relative, a store you trust, etc. The customer can indicate a specific delivery day. You can also suggest a specific delivery time, without this implying a commitment to compliance from the agency.

If the customer receives a broken or bad package or has any suspicion that the merchandise may have suffered some damage, he must clearly indicate this on the delivery sheet that the carrier will give him. If you cannot review it or have questions about the content, put "Pending review." In the event of any damage due to transport, you will have to contact the agency to report the incident as soon as possible and, likewise, inform Flora & Fauna as soon as possible at 954022235. Always within 24 hours from the receipt of the package so that the shipping insurance is effective and we can solve the incident as quickly as possible.

Transportation insurance.

When you place an order, you must receive it in perfect condition. If not, we guarantee the replacement of the product at no cost to you.

Right of return.

In accordance with current legislation on electronic commerce, the customer has the right to return their purchase within a period of 14 business days from receipt of the order. The products must be returned in their original packaging and without having been manipulated or used. The customer must bear the cost of the return and the shipping made. This amount will be deducted from the value of the returned product.

Shipping conditions for Peninsular Spain

The shipment will be made by GLS express courier companies. The delivery time at home will be 1 to 2 business days depending on the destination population. Orders by individuals, other than a store account or companies, will have the option of every € 50, free shipping of 10kg to mainland Spain.

This means that if the purchase amount is equal to or greater than € 100, you will have 20kg of free Peninsular postage, and so on.

If there is a conflict of not appearing this option fulfilling the conditions, get in touch and Flora and Fauna will correct the possible failure.

The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to comply with it to the best of its route and schedule possibilities. .

The price of the products does not include installation or assembly.

Shipping conditions for Balearic Islands

The shipment will be made by GLS courier companies. The delivery time at home will be 1 to 2 business days.

The maximum measurements of each package have to be less than 120 cm and less than 40 kg. If it is higher than that described above, an additional increase will be charged, which will be calculated on the web before finalizing the order.

The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to comply with it to the best of its route and schedule possibilities. .

The cash on delivery payment option for shipping to the Balearic Islands is not supported.

Shipping conditions for Ceuta and Melilla.

The shipment will be made by GLS courier companies. The delivery time at home will be 2 to 3 business days.

The maximum measurements of each package have to be less than 120 cm and less than 40 kg. If it is higher than that described above, an additional increase will be charged that will be calculated on the web before the endplace the order

The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to comply with it to the best of its route and schedule possibilities. .

The cash on delivery payment option for shipping to Ceuta and Melilla is not supported.

Shipping conditions for the Canary Islands.

The shipment will be made by GLS courier companies. The delivery time at home will be 2 to 3 business days.

The maximum measurements of each package have to be less than 120 cm and less than 40 kg. If it is higher than that described above, an additional increase will be charged, which will be calculated on the web before finalizing the order.

The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to comply with it to the best of its route and schedule possibilities. .

The option of cash on delivery to shipping to the Canary Islands is not supported.

Shipping conditions for Portugal

In Peninsular Portugal there is the option of orders greater than or equal to € 69 and less than 10kg will be free.

The shipment will be made by the express courier company GLS The delivery time at home will be 2 to 3 business days depending on the destination population.

Delivery times are counted from the moment the order leaves our warehouse, which we will notify you by email.

The maximum measurements of each package must be less than 190 cm and less than 40 kg. If it is higher than that described above, an additional increase will be charged, which will be calculated on the web before finalizing the order.

In some cases and depending on the availability of the product, our team of incidents will contact you to give you a solution and to inform you of the delivery time once the selected product is available.

The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to comply with it to the best of its route and schedule possibilities. .

The Islands of Portugal have a different rate than mainland Portugal, which will appear at the time of entering the postal code.

 Shipments will be made by the GLS company and will have a maximum weight of 40kg, the size being calculated according to the volume and weight of the merchandise.

The option of cash on delivery to shipping to Portugal is not supported.

Shipping conditions for countries of the European Community

The shipment will be made by the international transport company GLS.

The transit time for delivery will be 2 to 4 business days depending on the destination population.

The cash on delivery option for shipping to Europe is not supported.

You can track the shipment, we will send you notification and tracking number by e-mail.

Shipments to Europe are subject to weight and / or volume restrictions (maximum measurements of each package must be less than 120 cm and less than 40 kg), so some very heavy or bulky orders cannot be shipped under these conditions. When this happens we will contact you to assess other possibilities.

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